Privacy Policy

Last Updated: 21 July 2025

At New Silk Road VIP Services (branded as “New Silk Road V.I.P. Services”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the personal data you provide to us when using our website or services.

1. Who We Are

New Silk Road VIP Services is a travel and business support company offering comprehensive services to individuals and businesses related to travel, relocation, and business development in China.

If you have any questions about this policy or how your data is handled, please contact us at:

Email: [email protected]
Business Location: United Kingdom

2. What Information We Collect

We collect the following personal information when you use our contact form or communicate with us via email:

  • First Name
  • Last Name
  • Email Address
  • Phone Number
  • Subject of Your Message
  • Message Content
  • Billing Address (if required for invoicing or payment purposes)

We also use a simple maths question to prevent automated spam bot submissions.

3. How We Collect Your Data

We collect data in the following ways:

  • When you fill out and submit the Contact Us form
  • When you communicate with us via email
  • When payment details such as billing address are provided during the payment process
  • Automatically via cookies or usage data if any analytical tools are added (currently not applicable unless specified)

4. Why We Collect Your Data

We use your information to:

  • Respond to your inquiries and provide customer support
  • Provide our travel, business, and relocation services in China
  • Facilitate and manage payments securely through third-party payment services
  • Communicate with you regarding your requests or bookings
  • Comply with legal obligations and business requirements

We do not use your data for unsolicited marketing or advertising.

5. How We Share Your Data

We do not sell your personal information. We may share your data only with:

  • Our internal team for the purpose of service delivery
  • Trusted service providers (e.g., email or payment processors) as necessary to fulfil your request
  • Legal authorities if required by law or to protect our rights

6. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, use, or disclosure.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Provide the services you requested
  • Comply with legal obligations or resolve disputes

8. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

  • Access to your data
  • Correction or deletion of your data
  • Objection to or restriction of processing
  • Withdrawal of consent (if we rely on it)
  • Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at the email above.

9. Children’s Privacy

Our services are intended only for individuals aged 18 and over. We do not knowingly collect or process personal information from anyone under the age of 18. If we become aware that we have collected personal data from a minor, we will take steps to delete that information promptly.

10. International Transfers

If you are located outside of the country where we are based, please note that your data may be transferred to and processed in a different country. We will take appropriate safeguards where required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after such changes indicates your consent to the updated terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Email: [email protected]
Subject Line: Privacy Inquiry – New Silk Road V.I.P. Services